The Role

The Remote Triage Registered Nurse / RN supports patients and their families by providing clear, safe and effective telephone triage using evidence-based processes and tools.

Essential Job Duties:

• Provides triage and support for member needs
• Respond promptly to each incoming call and assist patients by providing standardized care and benefits navigation, while quickly developing a friendly, yet professional rapport over the phone
• Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient's medical need, and refer them using established guidelines
• Follow standard procedures and protocols related to the triage service
• Educate and communicate recommendations to patients thoroughly in patient-friendly language
• Successfully route members to additional internal/external benefits and community resources, when needed

Qualifications

• Must reside in and have an active Compact RN License required
• Single State CA License required
• Bachelors in Nursing required
• Bachelor of Science in Nursing required
• Must be currently residing and licensed in a compact state with eligibility to obtain RN licensure in all 50 states
• Single State CA Registered Nurse License required
• 2+ years experience in a triage setting, preferably some of that experience being focused on phone triage, or 2+ years experience in an emergency room, or 4+ years experience in an ambulatory primary care role that included triage
• Ability to work in PST Timezone
• Rotating holiday and weekend rotation (every 3rd weekend for Full Time and every other weekend for Part Time)

The Company

Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries.