9/04/24
Piper Companies is hiring a
Senior Patient Support Quality Manager
Quality Assurance
🏠 In Person
💰>$100k
🏢 Company size: 500-1,500
💰 Min Salary: >$100k
The Role
Piper Companies is currently looking for a Patient Support Quality Manager in Raleigh, NC in a hybrid role. The Senior Patient Support Quality Manager will ensure high standards of quality and efficiency in patient support.
Responsibilities for the Patient Support Quality Manager include:
- Monitor the performance of patient engagement quality programs through the use of KPIs and metrics to evaluate service quality, patient satisfaction and program effectiveness
- Maintain patient services activities with departmental SOPs and industry standards
- Establish and implement patient engagement quality program through policies, guidelines, and high-quality service delivery.
Qualifications
- 7+ years of relevant experience in patient support programs
- Rare disease and/or complex therapy administration experience
- Salesforce or Healthcloud CRM platforms
- Bachelor's Degree in life sciences, business or a related field
The Company
Piper is an elite staffing agency and human capital solutions firm specializing in information technology, life sciences, and clinical solutions.
Benefits
Full Benefits: Medical, Dental, Vision, 401k matching, PTO, Paid Holidays, LTD, STD, Annual cash bonus, stock awards
Copied to clipboard
Share this job:
Translatable Nursing Skills:
Communication
Attention to Detail
Prioritization
Creative Problem Solving
Want to increase your chances of landing this job, plus save a ton of time applying?
⬇️ ⬇️ ⬇️
Written specifically for this job and your unique skills, created instantly!
pivotpath is a trusted resource for hundreds of nurses exploring their options away from the bedside.
⭐️⭐️⭐️⭐️⭐️
This community you have created has given me a breath of fresh air so I would like to thank you!!"
-Heather, RN
⭐️⭐️⭐️⭐️⭐️
"Thank you so much for helping open my eyes to values I didn't even realize I had. I now see that I can be a strong leader with boldness and determination. I really feel empowered to take the next step."
-Amanda, RN
Self-Discovery Course
⭐️⭐️⭐️⭐️⭐️
I was skeptical when I first saw Audrey’s tik tok, saying a career away from bedside was possible. Now, I am so happy I took a chance on her courses. Audrey provides all the tools needed to find a new career but you have to be willing to invest in yourself to make it happen. Moving away from direct patient care seems much more achievable with support from pivotpath. Audrey helped my boring resume come to life, building my confidence too. I am excited to apply for jobs and hope to share a success story soon.
-Kuddy, RN
⭐️⭐️⭐️⭐️⭐️
Audrey reviewed and helped re-work my resume. I was struggling to translate my bedside nursing experience into terms that would make sense for roles in the health tech industry. It was honestly hugely helpful, and not something I would have been able to do on a comparable level on my own. I landed my first interview for a remote tech role within 2 weeks of sending out applications with my new resume.
-Natalia