The Role

The Registered Nurse Clinical Specialist reports to the Director, Clinical Operations of Care Support Services and is responsible for guiding members through their Transcarent experience in partnership with Transcarent’s Care Coordinators. This role also supports quality assurance and improvement efforts and operations related to our Centers of Excellence (COE) program in accordance with the Transcarent Quality Tenets. The Registered Nurse Clinical Specialist will reflect the mission, vision, and value statements of Transcarent to internal departments and external plan sponsors, providers, and partners. 

What you’ll do Support the Care Support Services team with clinical subject matter expertise and guidance relating to individual cases and in broader strategy and processes. This includes direct support to Plan Members.

• Partner with the Care Support Services Team to manage a caseload efficiently and effectively across a variety of clients and all clinical categories. 
• Supports members to introduce, coordinate, and guide members through their Transcarent experience. 
• Work effectively with other supporting operational roles and internal departments, to coordinate the member's case. 
• Effectively address and resolve Member barriers to utilizing the benefit including addressing program questions and collecting medical records in a timely and accurate manner to ensure an expedited process. 
• Work with cross functional teams to develop new or update existing quality measures, protocols, processes, and policies to minimize risk and ensure compliance. 
• Work collaboratively with our COE facility and provider partners in support of achieving the highest quality experience for our Members. 
• Support the Provider Relations team with guidance relating to COE facilities and providers for targeting and participation. 
• Support the operational needs of the COE program from a clinical perspective including monitoring and support for member complications. 
• Lead a cohort of Care Coordinators to ensure cases are effectively progressing through to completion accurately. 
• Other duties as assigned. 

Qualifications

• Available to work Monday - Friday, 11:00am - 7:00pm MST.
• Bachelor of Science in Nursing (BSN) required. 
• Active Nurse Licensure Compact (NLC) multi-state license is required.
• A minimum of 5 years clinical acute care experience as a practicing RN preferred. 
• Experience in surgery preferred. 

Nice to have 

• Flexibility - Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude. 
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

The Company

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

The Role

As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.

In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

After your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs. 
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You’re hitting your efficient metrics and quality standards.
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
• Be on the lookout to improve the experience, quality, and outcomes of our work with members.

Qualifications

- At least 2 years of experience in a patient-facing or member-facing role
- Success in a metrics-driven, feedback-oriented environment
- Experience working from home and/or in a fast-paced environment, a plus

• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Experience. A baseline knowledge of healthcare will be valuable to your success in this role. Ideally, we'd like to see 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. 
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

The Company

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

The Role

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Support high priority oncology workflows 
• Perform critical quality control functions in the reporting workflows
• Autonomously own ad hoc processes and audits to ensure operational excellence is maintained
• Support ongoing and future projects within the team 

Qualifications

• Highly organized and detailed oriented
• Adaptable to changing procedures, policies, and work environment
• Able to recognize workflow anomalies and raise them appropriately
• Able to complete assigned tasks while managing items with competing priorities
• Able to work both independently and in a team environment
• Quick & adaptable learner with general office equipment and software knowledge and computer proficiency

Qualifications:

• 1-3 years working experience
• 4 year college degree, preferably in Biological Sciences, Healthcare Administration, or a related field
• Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
• Persistent and resilient person who thrives in a fast-paced, highly iterative environment
• Strong critical thinking, interpersonal, and problem-solving skills
• Impeccable written and verbal communication skills
• Show initiative and ability to work as part of a high-level team while working independently

Preferred qualifications:

• Experience with quality assurance and/or compliance in an FDA-regulated industry is preferred
• Experience with Protected Health Information (PHI)

The Company

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Role

Sage Associate Sales Representative Who we want:

• Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success.
• Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty.
• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic and drive to live out their purpose of changing people’s lives and making healthcare better.

What you will do:

• As an Associate Sales Representative, you will promote Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.
• You are responsible for following extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advice on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors.
• You will assist in hospital surveys as well as post-sale implementation and training including ensuring customer adoption and satisfaction.
• You focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service.
• You will assist in preparation and operation of trade shows, conventions and clinical meetings.
• You understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
• As an Associate Sales Representative, you are driven to solve real problems and make healthcare better for our customers and the patients they serve.

Qualifications

• Bachelor’s degree required.
• 0-2 years professional experience.
• Excellent time management, project management, experience with reports and budget, and customer service skills.
• Must possess valid driver license in the state of residence and a good driving record.

Physical Requirements

• At times, may be required to move, set up and demonstrate products weighing up to 50 pounds - reach, push, or pull in order to accomplish job accountabilities.
• May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
• Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

Mental Requirements

• Strong interpersonal communication skills specifically relating to stress management, people management and conflict management.
• Exercise discretion and independence when applying professional expertise
• Must be able to possess written and oral communication / present to large groups of people
• Must be able to manage time and bring tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and confidential records
• Must possess unwavering ethics & integrity in a competitive and demanding work environment
• Excellent customer service skills

What We Offer:

• A winning team driven to achieve our mission and deliver remarkable results
• Quality products that improve the lives of customers and patients
• Ability to discover your strengths, follow your passion and own your own career

The Company

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

The Role

What you will do: As a Surgical Technologies Associate Sales Representative, you will assist in strategically promoting and selling Stryker ST products to meet our customers’ needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Sales Representatives and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As an Associate Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better.

Challengers.  People who seek out the hard projects and work to find just the right solutions. Teammates.  Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives. Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. Game changers. Persistent salespeople who will stop at nothing to live out Stryker’s mission to make healthcare better.

Qualifications

• Bachelor’s Degree from an Accredited university a must 
• 1-2 years in medical sales or b2b is preferred

Stryker will provide:

• In-house product training program
• Field sales training--In field training
• Computer training

The Company

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.

The Role

Associate Mako Product Specialist (AMPS):

What you will do Learn new technology. Provide support to surgeons. Change healthcare. Improve lives. As an Associate Mako Product Specialist at Stryker, you will help improve orthopedic surgeries around the world and help us achieve our mission of making healthcare better.

In this role, you’ll be responsible for helping surgeons use Stryker’s Mako robot– our newest product used in robotic-arm assisted surgery. Acting as a helpful source for all things related to the Mako, you’ll provide clinical support to all end-users, offer guidance and assistance during surgical procedures, and resolve technical product and service issues as needed. In addition, you’ll also provide customer education and ongoing in-services, such as assisting surgeons in pre-operative implant planning.

We’ll count on your attention to detail to ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries, and that all inventory is accounted for. In addition to the trusting partnerships you’ll build with surgeons and hospital staff, you’ll also work collaboratively with internal sales and marketing colleagues, helping them grow product utilization and increase volume with current and potential customers.

If you’re passionate about being front and center with the latest medical technology, we want you on our team. Join Stryker, and help us make healthcare better.

What We Offer

• A culture driven to achieve our mission and deliver remarkable results
• Coworkers committed to collaboration and winning the right way
• Quality products that improve the lives of our customers and patients
• Ability to discover your strengths, follow your passion and own your own career
• Flexible, engaging work environment

Qualifications

Who we want

• Relationship-builders. Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers.
• Team players. Collaborative partners who are excited to give it their all working side-by-side with surgeons in the operating room as well as with their internal team members back in the office.
• Detail-oriented thinkers. Individuals with keen attention to detail and who recognize that even the smallest aspect can make a big impact.
• Problem-solvers. Associates who anticipate challenges and quickly resolve problems as they arise, even in the face of ambiguity or uncertainty.
• Customer-focused specialists. Individuals who make decisions thinking first of our customers and our business.
• Go-getters. Achievers who will stop at nothing to live out Stryker’s mission to make healthcare better.
• 4-year degree or equivalent
• Valid drivers’ license with good driving record
• Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
• In addition, we prefer:
  • 1 year of relevant work experience
  • Previous experience in a sales or technical product environment, preferably in the healthcare industry

The Company

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.

The Role

Associate Field Service Representative Who we want

• Hard-working winners. Confident, competitive, driven and results-oriented people who create a track record of success.
• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
• Mission-driven people. Fiercely intense representatives who work whatever hours necessary to live out their purpose of changing people’s lives and making healthcare better.

What you will do

• As an Associate Field Service Representative you spend your day to day in the field driving from account to account, be it hospital, fire station, or surgery center.
• You are responsible for the trouble shooting and repair of equipment according to Stryker Medical specifications
• You will perform all required quality control checks and preventive maintenance in accordance with the products maintenance manual.
• You present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• You perform preventative maintenance, global hold repairs and wireless and software upgrades
• You are committed to completing all documentation

Qualifications

What you need

• High School diploma
• Valid drivers license
• Strong inter-personal communication skills specifically relating to stress management, people management and conflict management.
• Ability to explain detailed instruction troubleshooting and inspection procedures
• Basic electronic and mechanical aptitude

What We Offer

• A winning team driven to achieve our mission and deliver remarkable results.
• Quality products that improve the lives of customers and patients.
• Ability to discover your strengths, follow your passion and own your own career.

The Company

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

The Role

• Provide clinical consultations with clients seeking mental health care including diagnostic assessments, psychiatric workup, treatment planning including medication management
• Work with individuals who are struggling with mental health issues such as depression, anxiety, ADHD, trauma, and addiction
• Have access to our EHR & telehealth platform
• Have adequate time to engage with patients -- half-hour sessions for follow-ups and 1 hour for initial consultations.
• Engage in collaborative case conferences and clinical team culture as well as collaborative meetings with an MD
• Abide by our policies and procedures, including timely completion of documentation/charge slips, participation in quality audits, and using measurement-informed care as part of the treatment of your patients

Qualifications

• 2+ years experience as a psychiatric Nurse Practitioner
• Experience with mental health assessment, diagnosis, triage, managing common psychiatric medication and treatment plans, and managing crisis situations  
• Certified by the ANCC as a PMHNP
• Looking for a full-time job that requires 33 bookable hours per working week  
• A valid nurse practitioner furnishing license issued by the California BRN.
• Master's or doctoral degree from an accredited university or graduate program in psychiatric mental health nursing
• Valid/active DEA (any state) with the ability to prescribe schedule II-V medications
• Willing and able to explore 103B independent practice in California
• Comfortable working independently and proficient with technology, EHR, and telehealth best practices
• Experience and ability to work with adult or adolescent(13y-17y) populations (with appropriate experience)
• Deeply empathetic and skilled at building a rapport with your clients
• No suspension/exclusion/debarment from participation in federal healthcare programs (e.g., Medicare, Medicaid, SCHIP) 
• No adverse actions by any nursing board, hospital, or other credentialing body in the past 2 years

The Company

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.

The Role

Travel Required: Yes, 70% local travel in the DC/MD Area Overview of the Role: The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results. Primary Job Duties: 

• Manage and own a portfolio of partner physician practices
• Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.
• Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning)
• Partner with Privia VBC and physician leadership to drive care transformation
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience.
• Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers.
• Drive growth and operational improvement to a portfolio of physician practices.
• Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers’ strategic plans and key performance initiatives as set by the medical group.
• Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.
• Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.
• Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.
• Mentor and coach practice administrators, in the management of their physician practice.
• Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables.
• Manage expectations with Care Centers as they relate to timeframes and service delivery.
• Assist in the development and execution of strategies aimed at driving growth, performance and revenue.
• Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers.
• Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.
• Maintain current knowledge of relevant health care topics and share information as appropriate.
• Develop and maintain expert-level knowledge in key software platforms such as athenaHealth’s. Performance Management System and electronic health record.
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
• Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
• Roll out and communicate new Privia initiatives
• Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service. Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Provide oversight, coaching and mentoring to assigned Performance Associates

Qualifications

• Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
• 5+ years of healthcare experience required, particularly working with physicians and medical group staff 
• Quantitatively and financially proficient; must know how to read, interpret and explain financial data
• Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary..
• Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
• General understanding of Population Health Management and how it applies to risk-based contracts.
• Must have access to reliable transportation
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Able to have honest, difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems

The Company

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Role

Location: Remote, with National Travel Expectations Travel: Up to 75% We are currently recruiting a Workflow Associate to join our rapidly growing Practice Integration team. The successful candidate will be responsible for workflow design and athenaOne configuration for our enterprise clients and new markets.  Primary Job Duties: 

• Collaborate with the project team to perform current state workflow assessments and develop training plans for large Care Centers based on findings.
• Work with Care Centers to define their own best practices and design workflows that fit
• their needs.
• Communicate and teach Privia's best practices when appropriate.
• Conduct training sessions for key stakeholders and end users
• Assist in efforts to improve or redesign the training program at the national level
• Assist in the development of web-based eLearnings and knowledge library
• Create and report on KPI trends and performance, highlight key insights and strategize on opportunities to improve end user efficiency. 
• Acts as a SME for Privia Health’s technology platform and workflows and liaison to other Privia stakeholders.

Qualifications

• Bachelor’s degree Preferred or relevant equivalent experience
• 1+ years in an Ambulatory EHR environment preferred
• Knowledge of athenahealth’s suite of tools preferred
• Previous healthcare operations experience; working with physicians and medical group staff preferred
• Tech savvy
• Willing to travel locally and nationally
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Functions independently and autonomously, but works well within a team environment
• Extremely bright and analytical; turns the unknown into knowledge in short order
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Ability to think on your feet and troubleshoot technology issues under pressure
• Expresses ideas clearly and effectively, motivates the listener to action
• Responds calmly and maturely in high pressure situations
• Positive attitude toward company, work, clients, management, and team members

The Company

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Role

Your north star: Manage Medicaid enrollments, credentialing, and re-credentialing across clinician types for our existing and new markets. Reporting to the Director, Care Operations, in this role, you will have the following responsibilities: 

• Own the the end-to-end process for credentialing new providers with our health plan partners, supporting newly hired clinicians on all requirements for credentialing
• Work closely with new clinical hires and our third-party vendor to manage new license applications and license renewals 
• Partner with the Manager, Licensing, Credentialing, and Enrollment to enroll providers in Medicaid across existing and new markets 
• Identify opportunities to improve our credentialing processes to shorten the time for new clinicians to start seeing patients

Qualifications

• 3+ years healthcare operations experience, ideally having worked within healthcare delivery or a high-growth startup
• Experience with credentialing APPs, therapists, registered dietitians, physicians, and doulas with Medicaid managed care plans
• Exceptional project management and prioritization skills
• Experience building and scaling operational processes for clinicians    
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Passionate about maternal and child health

The Company

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

The Role

Your North Star: Provide direct patient care overnight through chat, phone, and video to Pomelo patients. 

In this role you will:

• Engage in direct patient care overnight from 10pm-8am ET as a Pomelo provider 
• Assess urgent concerns and proactively triage patients to support appropriate utilization of emergency services
• Complete documentation of all overnight patient encounters
• Collaborate with daytime clinical staff to ensure smooth transition of care for patients who contacted us overnight
• Represent the Pomelo practice in a warm and professional manner
• Demonstrate humility, accountability, and initiative internally as well as in patient interactions 

Qualifications

• Have 4+ years experience in obstetrics and infant care
• Reside in a nursing compact state
• Are internet-connected, able to work remotely via video, phone and text
• Are willing to get licensed in multiple states
• Flexible and agile thinker who embraces change

Bonus points for: 

• Telehealth and/or remote monitoring experience
• Experience in outpatient or home-based management of higher-risk patients
• Licensed as an APRN across several US states, including New York, Texas and/or Georgia

The Company

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

The Role

We are hiring a Lead Clinical Coordinator to oversee the operations and management of our Clinical Coordinator team. This role is crucial in ensuring that our Clinical Coordinators are empowered to provide exceptional care, while also maintaining efficient workflows across the clinical team. The Lead Clinical Coordinator will report directly to the Director of Clinical Services.

What you’ll do: Clinical Support:

• Oversee and ensure the smooth execution of clinical care coordination, including the preparation and support of Clinicians for patient visits, support of Health Coaches, managing patient inquiries, and assisting in customer service support.
• Oversee lab operations and coordination, including managing lab requests, answering test-related inquiries, managing the lab test database, and ensuring timely and accurate processing of lab orders and communication of results.
• Oversee customer support activities via our call center and messaging center, ensuring that patient clinical inquiries are addressed promptly and effectively.
• Monitor and adjust assignments for Clinical Coordinators based on workload, ensuring that all team members are effectively utilized and that clinical tasks are completed in a timely manner.
• Develop and maintain Standard Operating Procedures (SOPs) for the Clinical Coordination team, ensuring consistent and efficient practices.
• Track and analyze key performance metrics to ensure that clinical care standards are being met and identify areas for improvement.
• Problem-solve and/or support Clinical Coordinators in the resolution of patient concerns.
• Support clinicians, health coaches, and members to assist in clinical support responsibilities.

People Management:

• Lead and manage the Clinical Coordination team, including conducting regular 1:1 meetings to provide support, feedback, and development opportunities. Organize and facilitate team meetings to ensure alignment, share updates, and address any operational challenges.
• Monitor team metrics on a biweekly basis to ensure Clinical Coordinators are performing effectively.
• Oversee the onboarding and training of new Clinical Coordinators, ensuring they are fully equipped to perform their roles effectively.
• Foster a positive and collaborative team environment, encouraging open communication and continuous learning.
• Handle time-tracking review and approve hours worked, ensuring accuracy and compliance with company policies.
• Provide additional support to team members when needed, particularly during periods of high workload or when team members are out of the office.

Subject Matter Expertise:

• Communicate in-depth knowledge of company products, clinical coordination best practices, and clinical operations policies and procedures.
• Collaborate with Clinical, Product, and Operations teams to enhance our products and tools, ensuring an optimal experience for both members and providers.
• Oversee customer service initiatives, ensuring consistent, high-quality support across all member interactions.
• Manage lab coordination processes, ensuring efficient and accurate processing of lab orders and results.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare, operations, or clinical care.
• A minimum of 2 years of experience in virtual healthcare people management role and a minimum of 2 years of additional clinical support experience
• Strong leadership and team management skills, with a proven ability to support and develop a team.
• Excellent communication skills, both written and verbal, with the ability to clearly convey complex information.
• A detail-oriented mindset with strong organizational skills.
• Proactive approach with the ability to work autonomously and prioritize effectively.
• Familiarity with clinical administrative systems (EMR) and testing portals preferred.
• Experience in healthcare tech or start-up environments is a plus.

The Company

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The Role

The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Experience Coordinator will serve as the primary point of contact between the company and local practices within Health Systems and Large Physician Groups.

What You'll Do

• Customer Communication:
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Handle and resolve customer complaints and concerns in a professional and efficient manner.
  • Provide accurate information about products, services, and product opportunities.
• Problem Resolution:
  • Investigate and resolve customer issues promptly and accurately.
  • Collaborate with other departments to escalate and solve complex problems.
• Upsell Opportunities:
  • Ability to recognize and identify opportunities to grow an account.
• Customer Satisfaction:
  • Ensure high levels of customer satisfaction through excellent service.
  • Proactively gather customer feedback and insights.
• Documentation:
  • Maintain accurate and detailed records of customer interactions.
  • Document and report recurring issues for process improvement.
• Team Collaboration:
  • Collaborate with internal teams to improve overall customer experience. Provide insight on upsell opportunities within accounts.
  • Share insights and feedback with the team to enhance service quality.

Qualifications

• Associate degree or combination of education and experience.
• Proven experience in a customer service and/or sales related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations with composure.
• Familiarity with customer relationship management (CRM) systems.

What You'll Need to Succeed

• Ability to multi-task and work effectively in a fast-paced and constantly changing work Knowledge and expertise in or the ability to rapidly learn the Company's products and services.
• Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated.
• Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers.
• Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment.
• Ability to switch rapidly between tasks with no loss in efficiency and effectiveness.
• Ability to remain calm in stressful situations and flexible in changing work environments.
• Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity.

The Company

PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

The Role

We are seeking experienced, board-certified NPs and PAs who are passionate about transforming primary care, have completed or started training in functional or integrative medicine, and who are extremely tech-savvy.

As a part-time, 1099 contractor NP/PA, you will:

• Provide availability each week for virtual member visits and associated administrative time, committing to at least 8 hours/week.
• Schedules are confirmed 24 hours ahead of time.

This is a part-time, remote, contract role.

What you’ll do:

• See patients via telemedicine using the technology platform provided by the practice
• Provide excellent, personalized patient care according to the guidelines provided by the practice
• Work closely with a care team (including a Health Coach) to help patients optimize outcomes and achieve their health and wellness goals
• Assist in the resolution of patient inquiries and requests
• Complete online charts in a timely and accurate manner
• Follow organizational policies, procedures, and protocols

Qualifications

• Active NP or PA license
• Board certification in internal medicine, family medicine, obstetrics/gynecology, rheumatology, endocrinology or other primary care fields
• Active license(s) in at least one of the following:
  • AZ, TX, FL, HI, OR, NM, ME, CT, DE, CO
• 3+ years of experience providing primary care either via telemedicine or in-person
• 2+ years of clinical practice post-residency
• 2+ years of experience practicing functional medicine
• Strong organizational skills and an attention to detail
• Desire to thrive in a fast-paced, high-growth, high-tech, brand-forward work environment
• Passion for your personal health and wellness and that of others

Nice-to-haves:

• Active license(s) in CA, NY, MA, NJ, IL, PA, VA, NC, WA, RI, MO, SC, VT, DC
• Familiarity using a MacBook, Google suite, Slack and Zoom

The Company

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The Role

Member Support Agents evaluate and reply to phone calls and emails from current members and prospective applicants about any program-related questions, including but not limited to the following inquiries: how to use the mobile and web apps, linked devices, insurance coverage, billing, application status, and all other program features. Agents operate manual processes that can include matching coverage to applicants during the manual application process. While all agents are trained on both phone and email ticket handling, this role is expected to be predominately phone-based.

Omada Agents strive to provide an exceptional member experience with a commitment to quality care and meaningful member interactions. Agents embrace collaboration, welcome change, approach knowledge with excitement, and understand the impact of paying close attention to detail. Agents interested in growing a career in operations show an interest in working towards operational goals, strive for excellence in their performance metrics, volunteer to assist with initiatives, and actively seek feedback as a method to grow and develop.

About you: If you enjoy providing stellar customer service, have strong phone resolution and technical skills, in addition to the ability to navigate multiple systems (4-5) at one time, communicate proactively, consistently and clearly. If you enjoy working as part of a team, delivering excellent customer service, nurturing cooperation, learning the intricacies of how a digital health company operates, and revel in the ambiguity of a rapidly evolving start-up atmosphere, this is the career for you. Our team is committed to providing world class service to the individuals we support by promptly, accurately, and empathetically resolving their challenges. Our goal is to provide our members with a smooth Omada experience.

Your impact:

• Communicate and provide exceptional support to members over a high volume of incoming phone inquiries and emails in a manner that embodies the company mission and values.
• Must be adaptable and resilient when reviewing schedules, with the ability to switch between queue and phone tasks based on daily business needs.
• Process applications with accuracy and with attention to detail in a timely manner
• Solve issues and go above and beyond to provide world class member experiences 
• Increase overall member satisfaction by meeting and exceeding support key performance indicators
• Work autonomously, continuous learning, and adhere to meeting schedules, times, and prioritize accordingly
• Act with discretion and confidentiality when handling member information
• Develop and maintain an aptitude and knowledge of our products, processes and systems
• Work in close partnership with peers and cross-functional teams to improve Member Support processes
• May work on special short-term projects to offer customized support for new products or enhancements as assigned by supervisor

You will love this job if:

• You are the first to take on the wide variety of support situations, demonstrate agility and embrace change, desire to foster positive collaboration in a remote environment, and relish the challenge of resolving new problems.
• You manage through adversity effectively, follow documented protocols easily, and focus on efficiency with a positive attitude and calm, pleasant demeanor.

Qualifications

• 2 years of front facing customer service or 2 years in a remote customer service related work; preferably in a health or tech industry.
• High performers with a proven track record of exceeding expectations (can be proven via work related awards, etc) Familiarity with industry recognized metrics of Quality, CSAT, and Productivity 
• Technological skills: Preferred 1-2 years of experience with iOS and Mac, experience navigating 3-4 systems at once, familiarity with Slack and Google Suites. Zendesk experience preferred (HelpScout, ServiceNow, Salesforce Service Cloud experience expected 
• Strong Communication. Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through phone and email.
• Problem solving. Use creative and critical thinking strategies to provide a great member experience using the foundations provided through our current protocols and processes.
• Confidentiality. You act with discretion and can be trusted to handle confidential information appropriately.
• Learner mindset. You’re highly self-directed, adaptable, and up for feedback in a fast paced, always changing environment.
• Personable. You love engaging with and meeting members and enjoy building relationships.
• Accountable. You see the value in both giving and receiving constructive feedback and you often seek new opportunities to improve and develop your skills.
• Process oriented. Always thinking of how you can improve processes to make the team even more efficient.
• Proactive. You’re always anticipating what might come next and how to better support the team.
• You are interested in a career in support, healthcare and technology
• Adaptable. Be able to quickly shift and adjust course as needed with an ever changing environment

Requirements

• Availability from 5am to 6pm PST/8am-9pm EST
• Available to work 16-24 hours/week
• Commitment to taking phone calls when scheduled 
• Must be available for 40 hours/week during first couple weeks for training
• Must be available to work shifts around company holidays  
• Must work some company holidays
• Dedicated and private workspace

The Company

Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

The Role

• Research leads provided by leadgen team to determine fit to Juniper's ideal customer profile
• Generate pipeline by calling and emailing leads
• Qualify potential candidates for potential fit to the Juniper platform
• Set meetings for the Sales team when a lead reaches a qualified stage
• Constantly finding ways to automate and improve processes and gain efficiency
• Ensure CRM is consistently up to date

Qualifications

• Previous healthcare sales experience a strong plus

The Company

At Juniper, we're building software for behavioral health clinicians to improve quality of care. We streamline and replace manual efforts so clinicians can focus on what they do best: providing high-quality care.

We started Juniper because we care about impact — the lack of supply for behavioral healthcare means those who need it most cannot access it. We believe this is one of the biggest problems out there today. It’s why we’re tackling this broken industry, and why we want you on this mission with us.

The Role

We're seeking a Client Success Operations Manager to join the Client Lifecycle team with a passion for supporting a client-centered organization. Success in this role includes serving multiple internal customers, developing scalable processes and managing through ideation to execution to drive client retention, renewals, and satisfaction. This position will work cross functionally across the GTM Operations team and with key leaders within Included Health.

Responsibilities:

• Drive organizational change via the Client Success Operations roadmap, prioritize work based on Included Health business, and develop execution plans to completion 
• Empower Included Health leadership to make informed client-related business decisions by identifying relevant data points and independently conducting trend analysis
• Leverage strategic and creative thinking to guide the team in implementing innovative new solutions that meet the needs of key internal customers, including the Executive team, Segment leads, and other senior leadership
• Own a variety of processes to report on and forecast the health of our business, including but not limited to: Revenue, retention and other Key Results tracking, client health reporting and analysis, in partnership with Finance, maintain client financial reporting and provide timely changes to our forecasted client revenue, prepare monthly and other regular reports and work with CS leaders for commentary, driving profitability initiatives, maintain supporting platforms, such as ClientSuccess, ensuring access needs, functionality, reporting needs and other aspects as needed, and analysis of data for the end-of-year MBO calculation
• Partner with Enablement to foster new hire and ongoing training support for the CS team. Guide the team in utilizing systems, tools and playbooks, drive understanding, and monitoring for continuous improvement
• In partnership with the Client Lifecycle team, contribute key data to drive client programs and initiatives such as: Client satisfaction survey administration, analysis and action-planning, Executive Sponsor program, product pilots, and incident management
• Build consistency and scalability in processes across all client segments and all parts of the client lifecycle (launch management, upsell, account planning, etc)
• Work collaboratively with Client Success leaders to scope high-impact needs as related to functional areas and coordinate execution within roadmap as appropriate
• Develop deep understanding of organizations’ products, value propositions and client profiles to support CS teams in day-to-day client management
• Maintain strong working relationships with GTM leadership, business operations, general management, FP&A, Accounts Receivable and other cross-functional teams to achieve objectives
• Work on broader GTM Operations projects or initiatives as requested

Qualifications

• Bachelor’s degree
• 7+ years of professional work experience; success in high-growth and change organizations a plus
• Natural orientation to big picture thinking: the ability to see the forest for the trees and bring focus to big rocks that will make highest impact
• Innate client-centered focus
• Enthusiasm for and experience in reporting and analytics
• Extensive experience in Salesforce.com and Google platform
• Ability to perform multiple projects simultaneously and creatively execute projects
• Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations.
• Strong bias for action and ability to prioritize and execute

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to thrive in a fast-paced, high-intensity work environment.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The Company

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

The Role

We are seeking a highly motivated nurse practitioner who enjoys management of all health conditions and who is passionate about raising the standard of healthcare for everyone. The Nurse Practitioner will be responsible for caring for patients, maintaining accurate and current patient records, and working collaboratively with our provider and support teams. Start a conversation with us and learn how you can positively impact the lives of patients and play a role in improving healthcare.

Currently unable to consider candidates residing in the following states: AL, GA, MS, MO, OK, SC, TN

Responsibilities:

• Function autonomously to perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for both acute, chronic and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results 
• Scheduling flexibility to include evenings and weekends

Qualifications

• Current and active Advanced Practice Registered Nurse (APRN) licensure
• Board certified - Current national certification as a Family Nurse Practitioner through AANp or ANCC
• Licensed Nurse Practitioner who also maintains an active RN license
• Ability to obtain both RN and NP licensure in additional states
• Graduate of an accredited school of nursing
• Graduate of Master’s Degree level accredited Family Nurse Practitioner Program
• 3+ years of clinical experience as a Nurse Practitioner in primary care (preferred) or urgent care required
• Experience/Comfortable with providing care for all ages, newborn to adult populations
• Ability to function within an integrated medical practice
• Outstanding clinical expertise
• Excellent communication and interpersonal skills
• Comfortable with technology
• Demonstrate flexibility

Preferred Qualifications:

• Multistate licensure preferred
• Telemedicine or virtual care experience preferred
• Experience with Athena EMR preferred

Shift and Scheduling Obligations:

• 2,080 annual hours
• 40 hours per week/80 hours per pay period
• Weekly shifts must include a minimum of 8 evening hours scheduled between 5p-11p in clinician’s time zone
• Saturday AND Sunday shifts, 8 hours in length, every 4th weekend: Scheduled between 7a-11p in the clinician's time zone. Rotating between day/evening shifts every other weekend.
• 3 total holiday shifts per year

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location (virtually).
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The duties and responsibilities in this job description are neither exclusive nor exhaustive and will be updated on a regular basis and may be amended in the light of changing circumstances or business needs. While this job description is intended to be an accurate reflection of the current job, Included Health reserves the right to add, modify, or exclude any duty or requirement at any time or without any notice. Finally, this job description is not intended in any way to create a contract of employment. Unless you have a written employment agreement signed by an authorized Included Health or Doctor On Demand representative, you are employed at-will.

The United States guaranteed base salary for this position is $92,000 + equity + benefits, with a target per-visit compensation of $22,620.

Included Health also offers additional productivity incentives for employees that exceed the visit target. Details of the incentive structure will be discussed during the interview process.

The Company

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

The Role

As a Customer Service Associate, you will provide outstanding customer service to our customers, overseas distributors and subsidiaries. You will be ensuring compliance at all times. This role will be working the closing shift (9:30am-6:30pm EST).

At GE Healthcare (GEHC) we deliver precision health to improve patient lives in moments that matter.

Essential Responsibilities

• Provide an excellent service for end customers; distributors & subsidiaries, as applicable
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Work collaboratively with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners to gain their trust.
• Respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Provide knowledge and accurate information to customers.
• Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Qualifications

• Some experience in customer service/customer facing environment.
• Outstanding communication skills, both written and oral.
• Competent with Excel and Word.
• Ability to manage self and tasks a proactive manner.
• Excellent organizational and administrative skills.
• Attention to detail.
• A calm and analytical approach to problem solving.
• Ability to communicate using local language and additional languages if role requires
• Ability to work the closing shift (9:30am-6:30pm EST), with a one hour lunch break daily.

Desired Characteristics

• Ability to work in a cross-functional cross-country team environment.
• Willingness to work as part of a team, and drive/progress individual projects.
• ERP/SAP knowledge
• Fluency in Spanish is desired

The Company

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

The Role

A Customer Engagement Associate (CEA) handles creating a concierge-level experience for members by navigating them through the surgical continuum. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have ability to operate in a fast-paced environment centered around customer excellence over all things! If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

Pay Range: Starting at $20.00 an hour + competitive monthly bonus program.

Shift Schedules: All Customer Engagement Advocate schedules are Monday-Friday.

• 7:00AM-4:00PM
• 7:30AM-4:30PM
• 8:00AM-5:00PM
• 8:30AM-5:30PM
• 9:00AM-6:00PM
• 9:30AM-6:30PM
• 10:00AM-7:00PM

We also have rotating shifts that you will be asked to cover occasionally: M-F, 6:00AM-3:00PM and 1:00PM-10:00PM. THIS IS A 100% ONSITE POSITION.

Responsibilities and Duties:

• Accountable for engaging and educating new and existing members on our SurgeryPlus offering and ensuring all benefits are clearly articulated and understood.
• Advocate for members by coordinating appointments and travel while assisting with appropriate venue selection.
• Collaborate with healthcare providers, insurance companies and other 3rd party partners to ensure coordinated and comprehensive care for members.
• Assist members in understanding their medical provider options.
• Address member concerns, related to medical care and scheduling.
• Assist with provider selection to meet member needs.
• Maintain accurate documentation of member interactions, including concerns, action taken and outcomes.
• Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.

Qualifications

Requirements

• Bachelor’s degree in healthcare administration, social services, public health, or related field strongly preferred.
• High school diploma required.
• 1-3 years of experience in a customer service and/or sales enablement role.
• Ability to empathize with members throughout their medical journey.
• Strong written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to effectively organize work activities to meet deadlines.
• Ability to work independently and as part of a cross-functional team.
• Knowledge of medical terminology, healthcare procedures and insurance systems are a plus but not required.
• Bilingual (Spanish & English) preferred.

The Company

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.